The terms and conditions for using ClinicMGMT.
Last updated: February 2026
ClinicMGMT is a product of Elevated Software Ltd, a company registered in England and Wales. Our registered address is 18 Christchurch Road, Bournemouth, Dorset, BH1 3NE, United Kingdom.
For any queries relating to these terms, please contact us at info@clinicmgmt.co.uk or call us on 01202 122838.
By accessing or using ClinicMGMT (the "Service"), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these terms. If you do not agree to these terms, you must not use the Service.
We may update these terms from time to time. When we do, we will notify you by email at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify ClinicMGMT of any unauthorised use of your account or any other breach of security.
Each user account is for a single individual only. Sharing login credentials between multiple people is not permitted. You may create separate user accounts for each member of your team as allowed by your subscription plan.
By creating an account, you consent to receive communications from us electronically, including emails regarding service updates, billing, security alerts, and product announcements. You may opt out of non-essential communications at any time through your account settings, but you cannot opt out of essential service communications such as security notices and billing notifications.
Our electronic communications comply with the Privacy and Electronic Communications Regulations 2003 (PECR). We will not send unsolicited marketing communications without your prior consent, and you may withdraw that consent at any time.
The Service is offered on a subscription basis. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. All fees are quoted in GBP and are exclusive of VAT unless otherwise stated.
If you upgrade your plan mid-cycle, you will be charged the difference on a pro-rata basis for the remainder of your billing period. If you downgrade your plan, the new rate will apply from your next billing date. No refunds are provided for downgrades.
We reserve the right to change our pricing with at least 30 days written notice. If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect.
You may cancel your subscription at any time from the billing section of your account settings. Cancellation will take effect at the end of your current billing period, and you will retain access to the Service until that date.
Upon cancellation, your data will be retained for 90 days, during which time you may export your records or reactivate your account. After 90 days, your data will be permanently deleted in accordance with our data retention policy.
You retain full ownership of all data you enter into the Service. We do not claim any intellectual property rights over your content. You grant ClinicMGMT a limited licence to host, store, and process your data solely for the purpose of providing and improving the Service.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As the Service handles patient health data, we also adhere to the common law duty of confidentiality and the Caldicott Principles. Our full privacy policy is available separately and forms part of these terms.
You are responsible for ensuring that your use of the Service complies with all applicable data protection legislation, including obtaining any necessary consents from your patients for the storage and processing of their personal and health data.
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls. However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You acknowledge that you provide your data at your own risk.
You agree to use the Service only for lawful purposes and in accordance with these terms. You must not:
The Service, including its original content, features, and functionality, is owned by Elevated Software Ltd and is protected under the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994, and other applicable UK intellectual property legislation. Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes only.
We aim to provide a reliable and continuously available service. However, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, system updates, or circumstances beyond our reasonable control.
We will endeavour to provide advance notice of planned maintenance windows. In the event of unplanned downtime, we will work to restore service as quickly as reasonably practicable.
To the maximum extent permitted by applicable UK law, Elevated Software Ltd shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.
Our total aggregate liability to you for any claims arising from or relating to the Service shall not exceed the total amount you paid to us in the twelve months immediately preceding the event giving rise to the claim.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
These limitations are subject to your statutory rights under the Consumer Rights Act 2015 and the Supply of Goods and Services Act 1982, which are not affected by these terms.
You agree to indemnify and keep indemnified Elevated Software Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal costs, arising out of or in connection with your use of the Service, your breach of these terms, or your infringement of any rights of a third party.
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms of Service, please contact us: